Customer Relationship Management (CRM)
What is CRM?
You’ve probably heard the term “CRM” if you are a sales person, manager or business owner. But what exactly does it mean?
C-R-M stands for Customer Relationship Management. At its simplest, a CRM system allows businesses to manage customer, vendor and/or business partner relationships and the data and information associated with them. With CRM, you can store all of this information in one central location, ideally on the web so the information is accessible by many, in real time.
About Our CRM Service…
Our CRM service is a complete “done for you” setup and implementation service using ZoHoCRM, which we believe is one of the best CRM systems available for small to medium businesses. We will add it to your new or existing website and customize it to work for your business.
How CRM Makes Your Business Way Better…
Integrate with your website
Web forms simplify the process of capturing visitors’ or users information from the website into your CRM system. It is designed to automate importing of information from website into CRM and to enable non-technical users to design and publish their own web forms.
Track your Sales Activities
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency and reduce costs with the right answers, right now.
Do What You Do Best
Automate day-to-day business tasks so you can focus on growing leads, closing deals and driving revenue.
Go Mobile. Take CRM with you
On a plane, at a remote location or travelling by car? Receive instant email notifications relevant to your sales activities.
Connect with your Customers
Engage, inform, and create long-term loyalty. Associate social profiles and communicate with your customers from within your CRM account.
Integrate with Microsoft Outlook
The Zoho CRM Plug-In for Microsoft Outlook easily integrates all your Outlook contacts, calendar, tasks and emails with Zoho CRM. You don’t have to change your application or workflow. It’s just that now, everything you do in Outlook is captured and organized within your CRM system—so you can more easily manage and share important information. And your customer profiles and account data always stays timely and accurate. It’s truly the best of both worlds.
Zoho CRM now has a fully featured, seamlessly integrated, advanced analytics, powered by Zoho Reports. Zoho Reports makes it easy to slice and dice your Zoho CRM data the way you like. You can easily create sales funnels, know your win/loss rates, do sales predictions, gauge your sales team performance, track your KPIs (Key Performance Indicators) and do much more in a flash.